FAQs

 

How do I place my order?

You can choose from the range of products on the Bonnie & Bumble website or from our Facebook page at www.facebook.com/BonnieandBumble.  If you require a bespoke order and would like to discuss it further then you can contact me by:

- using the 'Get in Touch' tab on the website
- emailing me at hello@bonnieandbumble.com
- sending me a message via the Bonnie & Bumble Facebook page 

How do I make payment?

All payments are processed securely using the PayPal online payment system. You do not need to have a PayPal account to make a purchase on the Bonnie & Bumble website. At checkout, you have the option to enter a PayPal password if you have a PayPal account or there is an option to enter a credit or debit card.

 

How long will it take for my order to be ready?

Nappy Cakes & Grow By Numbers: Orders for nappy cakes and Grow By Numbers are usually completed and dispatched within 1-2 working days of receipt of your order (excluding weekends and bank holidays).  

Handmade signs and plaques:  Most of these orders are dispatched within 10 days of receiving your order.  However please note during certain times of the year eg holidays,  the turnaround time may be slighty longer so please allow up to a week extra during these periods.

If delivery is required for a specific date, I will endeavour to accommodate this so please contact me in advance of ordering to make sure that your order can be processed within that time frame.

 

What are your delivery charges?

Bonnie & Bumble use both An Post and a reputable courier company for all our deliveries. Delivery is currently to addresses in the Republic of Ireland and Northern Ireland only.  To make sure your order arrives safely, please ensure that you provide the full name, full postal address and postcode. Bonnie & Bumble cannot be held responsible for items which are lost or not delivered once they have been placed in the care of An Post or our appointed courier. In these circumsatances assistance will be given by providing the customer with references numbers in order to locate the missing order.

There is a delivery charge on all orders as set out below:

Delivery charge is €1.50 on orders valued between €0.01 and €10.00

Delivery charge is €2.95 on orders valued between €10.01 and €19.00

Delivery charge is €3.95 on orders valued between €19.01 and €29.00

Delivery charge is €5.95 on orders valued between €29.01 and €75.00

Delivery charges is €7.95 on orders valued between €75.01 and €150.00

Collection of orders can also be arranged at no extra charge. Arrangements for local collections must be made in advance of collection.

All prices are quoted in euro. For customers making an online purchase outside of the Republic of Ireland, all transactions will be converted to local currency as per PayPal's rate of exchange at the time of purchase.

 

What is your Returns policy?

All gifts in the Bonnie & Bumble range are handmade with care and are made specifically for each customer so I really hope that you will be more than pleased with your purchase.  However if you are unhappy with your purchase please contact me within 24 hours of receiving your order to discuss the matter further.  All items being returned must reach me within 7 days, in the same condition as received and in the original packaging. The refund will NOT include the cost of the original posting or any postage costs incurred in returning.  Please ensure you carefully re-wrap in the original packaging to ensure a safe return.  Refunds will be processed on receipt of the returned item and refunds will be made via PayPal.   Please also obtain proof of postage when returning items as refunds or exchanges can not be issued for any product that fails to be returned to me.   

Made to order and bespoke personalised items are made specifically for you so these items cannot be refunded unless faulty (photographic evidence will be required) or if an error was made on the part of Bonnie & Bumble.

 By purchasing from the Bonnie & Bumble website you agree to the terms & conditions listed above.